1. What this policy covers
This policy applies to paid courses, course batches, live sessions and subscription plans purchased in the KidzCloud app. Downloading the app and creating an account are free.
2. Courses and live sessions
- Before the course starts: you can cancel and receive a full refund.
- Within 7 days of purchase, if you have attended no more than one live session or viewed no more than 20% of recorded content: you can cancel and receive a full refund.
- After that: purchases are non-refundable, except in the cases listed under When you will always get a refund.
3. Subscriptions
- You can cancel a subscription at any time. It stays active until the end of the period you have paid for.
- If you cancel within 7 days of your first subscription payment and have not substantially used paid features, you can request a full refund.
- We do not give partial refunds for unused time in the current period after the first 7 days.
- Discounts from coupons are applied at purchase; refunds are of the amount actually paid.
4. When you will always get a refund
- The tutor or KidzCloud cancels a course or live session and no suitable replacement is offered or accepted.
- You were charged twice, or charged the wrong amount.
- Money was debited but the purchase failed. These are usually reversed automatically.
- A technical problem on our side stopped you from using what you paid for and we could not fix it in reasonable time.
5. How to request a refund
Email support@kidzcloud.in from your registered email address with the subject “Refund request”, and include:
- the account name and registered mobile number;
- the course or plan name, date of purchase and payment/order ID; and
- the reason for the request.
For a child’s account, the request should come from the linked parent or guardian.
6. Processing time
- We acknowledge refund requests within 2 working days and decide within 7 working days.
- Approved refunds go back to the original payment method. Depending on your bank or payment provider, the amount usually appears within 5–10 working days after approval.
- Failed or duplicate transactions are normally reversed automatically within 5–7 working days.
7. Misuse
We may refuse refunds where there is evidence of abuse, such as repeated purchase-and-refund patterns or copying course material. This does not affect your rights under the Consumer Protection Act, 2019.
8. Need help?
If you are not satisfied with the outcome of a refund request, you can raise a complaint under our Grievance Redressal Policy.